usps.com

What we found

What is wrong and who it affects, most serious first.

• 21

  21 form fields have no label, so a blind visitor’s screen reader can’t say what to enter, and voice-control users can’t name them.

  Critical barrierBlocks a task

  • Screen readers
  • Voice control
• 2

  2 form buttons have no name, so a blind visitor’s screen reader can’t say what pressing them will do.

  Critical barrierBlocks a task

  • Screen readers
  • Voice control
• 293

  293 buttons or links are so small, or so close to others, that people with shaky hands may tap the wrong thing.

  Not in the score

  • Limited hand movement
• 238

  238 items that belong in menus, lists or sets of tabs sit outside them, so screen readers may not announce them as part of their group.

  • Screen readers
• 140

  140 list items sit outside a list, so screen readers may not announce them as part of one.

  • Screen readers
• 21

  21 links have no name, so a blind visitor’s screen reader says just “link”, with no clue to where they go.

  • Screen readers
  • Voice control
• 17

  17 menus, lists or sets of tabs are built incompletely, so screen readers may announce them without their items or not let a blind visitor move through them.

  • Screen readers
• 11

  11 pages don’t say what language they are in, so screen readers may read them aloud with the wrong pronunciation.

  • Screen readers
• 4

  4 parts of the page carry screen-reader details that don’t apply to them, so screen readers may describe them wrongly.

  • Screen readers
• 4

  4 pages have to be scrolled sideways on a narrow phone screen, so people who enlarge text must scroll back and forth to read each line.

  • Low vision
• 4

  4 controls sit inside others, such as buttons inside links, so screen readers may skip some of them and keyboard users may not reach them.

  • Screen readers
  • Keyboard users
• 3

  3 images have no description, so a blind visitor’s screen reader says only “image” or reads out file names.

  • Screen readers
• 1

  Text in 1 place is too faint against its background, so people with low vision, or anyone reading a phone in sunlight, may struggle to read it.

  • Low vision
  • Color blindness
• 1

  1 list is built incorrectly, so screen readers may not announce it as a list or say how many items it has.

  • Screen readers
• 5

  5 pages stop visitors zooming in on a phone, so people with low vision can’t enlarge the text to read it.

  • Low vision

The keyboard test

We pressed Tab 73 times through the homepage, as someone who can’t use a mouse would. What it found is shown here and is not yet counted in the score.

• Passed: “Skip to content” works. Keyboard users can jump past the menu.
• Passed: Focus can be seen. Every control we reached shows where the keyboard is.

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